Refund & Cancellation
About Refunds
Initiate Normal and Instant Refund payments using Razorpay Dashboard and APIs for your customers.
Refund Types
Following are the various types of refunds that you can use to refund payments to your customers:
Normal Refund Amount is refunded within 5-7 working days.
Instant Refund Amount is refunded almost immediately. By issuing instant refunds to your customers, you can provide a better user experience for them. This also helps in improving their reliability and trust in your business.
Batch Refund Issue refunds in bulk using an XLSX or CSV file. Once you upload a file, it is picked up for processing after 70 minutes. You can cancel a batch upload in the 70 minutes before it is picked up for processing.
Refund States
Handle Refund Chargeback
For the prevention of chargebacks, Razorpay only does source refunds. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a credit card was used to make the payment, the refund is pushed to the same credit card. Similarly, in the case of UPI payments, the refund is pushed to the VPA used while making the payment.
If a chargeback is received for an instantly refunded payment, the processed refund will have a UTR (Unique Transfer Reference) in the callback. This UTR appears against the ARN (Application Reference Number) parameter in the Refund entity. The UTR serves as a proof of refund completed between you and Razorpay.
Additionally, Razorpay passes the RRN (Razorpay Reference Number) of the payment in the Fund Transfer Request sent for the refund. This ties the instant refund back to the parent payment, thereby, serving as a proof of the refund. This data can also be used as a defense against a future chargeback or arbitration case.
